SHIPPING INFORMATION

At Biochic, we strive to deliver your products promptly and efficiently. Here’s what you need to know about our shipping policy:

– Shipping Areas: We currently ship to Spain, Germany, and Switzerland.

– Processing Time: Orders are processed within 1-2 business days.

– Shipping Time: Delivery times vary by location:
– Spain: 3-5 business days
– Germany: 5-7 business days
– Switzerland: 5-7 business days
– Shipping Costs: Shipping costs are calculated at checkout and depend on your location and the weight of your order.

TRACKING YOUR ORDER

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on our website or the carrier’s website.

RETURNS POLICY

Your satisfaction is our priority. If you are not completely satisfied with your purchase, you can return the product within 30 days of receiving it. Here’s how:

– Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

– Process:
1. Contact our customer service team at info@biochic.store to initiate a return.
2. Provide your order number and reason for the return.
3. Once your return is approved, we will provide you with a return shipping address.
4. Ship the product back to us using a trackable shipping method.

REFUNDS

– Inspection: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
– Processing: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at info@biochic.store with your order number and details about the product condition.

NON-RETURNABLE ITEMS:

Several types of goods are exempt from being returned, including:
– Gift cards
– Downloadable software products
– Some health and personal care items

CONTACT US

If you have any questions about our Shipping and Returns policy, please contact us at info@biochic.store.

Thank you for shopping with Biochic!