1. What is Biochic? Biochic is a premium brand specializing in eyelash care products, including our Serum Revitalizante, Máscara Alargadora, and Máscara Voluminizadora. Our products are designed to enhance, nourish, and transform your lashes using natural ingredients.

2. Where can I buy Biochic products? You can purchase Biochic products directly from our website at biochic.store. Our products are also available in select pharmacies in Spain, Germany, and Switzerland.

3. How do I use the Serum Revitalizante? Apply a small amount of the Serum Revitalizante to the base of your upper eyelashes every night before bed. Ensure your lashes are clean and dry before application. Consistent use will help strengthen and nourish your lashes.

4. Is Biochic suitable for sensitive eyes? Yes, our products are formulated with natural ingredients and are dermatologically tested to be safe for sensitive eyes. However, if you experience any irritation, discontinue use and consult a healthcare professional.

5. Are Biochic products tested on animals? No, Biochic is committed to cruelty-free practices. None of our products are tested on animals.

6. How long will it take to see results? Results can vary depending on individual lash growth cycles. However, many users report seeing noticeable improvements in the length and thickness of their lashes within 4-6 weeks of consistent use.

7. What is your return policy? We offer a 30-day satisfaction guarantee. If you are not satisfied with your purchase, you can return the product within 30 days of receiving it for a full refund. Please visit our Return Policy page for more details.

8. How can I contact Biochic customer service? You can reach our customer service team by emailing info@biochic.store. We are here to assist you with any questions or concerns you may have.

9. Do you offer international shipping? Currently, we ship to Spain, Germany, and Switzerland. We are working on expanding our shipping options to other countries. Please check our Shipping Information page for updates.

10. How do I track my order? Once your order has been shipped, you will receive an email with a tracking number and a link to track your package. You can also track your order directly on our website under the “Order Tracking” section.

If you have any other questions, please feel free to contact us at info@biochic.store.